Shipping Policy

CURRENTLY WE ONLY SHIP TO THE US, UNITED KINGDOM, AND CANADA! 

INCORRECT SHIPPING ADDRESS POLICY

1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. 

2). We are not responsible for goods delivered to the wrong address input at the time of ordering. 

3). If you happen to notice that you entered the wrong address, you can email us at browngirlshair@gmail.com with the correct shipping address BEFORE your shipping label is created. 

4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.

RETURNED TO SENDER POLICY

1). If a package is returned to BGH due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not home for delivery, the customer will be responsible for the cost of BGH to reship the package back to them, as well as, any additional delivery cost.

2). BGH is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

3). No refunds will be provided if any part of the address is incorrect.

DAMAGED, LOST OR STOLEN PACKAGE POLICY

If your package is lost or stolen, we are so sorry to hear that! Please see below:

1). Please be sure to purchase shipping insurance to cover your packages. If you do not purchase the insurance, we are not responsible for packages that are damaged, lost, or stolen during shipping.
2). If you need additional assistance, please email us at browngirlshair@gmail.com
INTERNATIONAL SHIPPING  POLICY
Please make sure you know what will pass customs. We are not responsible for packages that we ship that don't make it through customs.